Shipping policy

Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on the website or communicated at checkout.

Delivery timelines are estimates and may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Natural disasters
• Strikes or transport disruptions
• Incorrect/incomplete address
• Customer unavailability
• Remote or restricted delivery locations
• Other circumstances beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address and contact number.

If a shipment is returned because of an incorrect address, repeated delivery failure or customer unavailability, additional shipping charges or other applicable costs may apply before re-dispatch, where legally permissible.