Terms & Conditions

Last Updated: September 11, 2025

Welcome to Atavi. These Terms & Conditions (“Terms”) govern your access to and use of the Atavi website, online store, products, services and related features (collectively, the “Services”).

By accessing our website, creating an account, placing an order or purchasing any product from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

Atavi reserves the right to update these Terms from time to time. Any changes will be posted on this page along with the updated date.

1. About Atavi

Atavi is an online food and grocery brand offering packaged food products, including honey and hing (asafoetida), through its online store.

Legal Entity: Connaught Foods Private Limited
Brand: Atavi
Registered/Business Address: Opp. ESAR Petrol Pump, Maruticity Road, Shamshabad Road, Agra, Uttar Pradesh – 282001, India
Phone: +91 7217354495 / 7217354496 / 7217354498
Email: connaughtfoodsprivatelimited@gmail.com

FSSAI License/Registration No.: 12721001000565

Where applicable, product packaging and product pages will contain the legally required product, quantity, batch, date, FSSAI and other mandatory information.

2. Eligibility to Purchase

By using our website and placing an order, you confirm that:

• You are legally capable of entering into a binding contract under applicable law.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
• You will not misuse, interfere with, or attempt to gain unauthorized access to our website, accounts, systems or services.

If you are purchasing products on behalf of another person or business, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, net quantity, prices, packaging details and other product information displayed on the website are accurate and up to date.

However:

• Actual product packaging may vary from website images due to packaging updates or printing variations.
• Product colours, appearance or texture may vary naturally between batches.
• Natural food products such as honey may show variations in colour, aroma, flavour, consistency and crystallisation depending on floral source, season, storage conditions and natural characteristics.
• Such natural variations do not automatically constitute a product defect.
• Product specifications and packaging may be updated from time to time to comply with applicable laws and regulatory requirements.

We do not knowingly make false or misleading claims about our products. Product descriptions and claims are intended to provide accurate information and should be read together with the product label.

4.Honey–Natural Characteristics

Honey is a natural food product and may naturally vary in:

• Colour
• Aroma
• Taste
• Thickness/consistency
• Texture
• Crystallisation

Crystallisation does not, by itself, mean that honey is spoiled or adulterated. The rate and extent of crystallisation can vary depending on the natural composition and storage conditions.

Customers should always follow the storage and usage instructions printed on the product packaging.

If you believe the product is defective, contaminated, damaged, incorrectly supplied or otherwise unsuitable for consumption, please do not consume it and contact us immediately with the relevant order and product details.

5.Hing/Asafoetida Products

Atavi hing products may contain ingredients or permitted food components as specified on the individual product label.

Customers should always check:

• Ingredient list
• Allergen information, where applicable
• Net quantity
• Batch/lot information
• Best-before/use-by information
• FSSAI information
• Product-specific instructions

before consuming the product.

If you have a known allergy, food intolerance or dietary restriction, please carefully review the product label before consumption and contact us if you require clarification.

6. Food Safety and Regulatory Compliance

Atavi is committed to complying with applicable food-safety, packaging, labelling and e-commerce requirements applicable to its products and business.

For packaged food products sold online, applicable information may include product name, ingredients, net quantity, nutritional information where applicable, batch/lot information, date marking, FSSAI details, manufacturer/packer/marketer details and other legally required declarations.

The information displayed online may not replace the information printed on the physical product label. Customers should refer to the product packaging for the most current product-specific information.

FSSAI's current framework requires applicable food information to be made available for food sold through e-commerce channels and requires compliance with applicable food labelling requirements.

7. Product Use and Consumption

Our products are intended for normal food use as described on the product packaging.

Atavi does not provide medical diagnosis, treatment or medical advice through its products or website.

Statements relating to food, nutrition, traditional usage or general wellness should not be interpreted as a guarantee that a product will diagnose, treat, cure or prevent any disease unless specifically permitted under applicable law.

Customers should follow the product label and seek professional medical advice where necessary.

8. Account Registration

Certain features of the website may require you to create an account.

You are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your account credentials.
• Updating your information when required.
• All activities conducted through your account.

If you believe your account has been accessed without authorization, please contact us immediately.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful or suspicious activity.

9. Orders

When you place an order through our website:

1. You agree to provide accurate billing, shipping and contact information.
2. You are responsible for reviewing your order before completing payment.
3. An order confirmation may be sent to your registered email address, phone number or other contact information.
4. An order is subject to product availability and successful payment/verification.
5. We reserve the right to cancel or refuse an order in circumstances including suspected fraud, incorrect pricing, stock unavailability, delivery limitations or other legitimate reasons permitted by law.

If an order is cancelled by us after payment has been successfully received, the eligible amount will be refunded through the applicable payment method/process.

10. Pricing

All product prices displayed on the website are in Indian Rupees (INR).

Prices, discounts, offers and promotional schemes may change without prior notice.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the purchase process or otherwise communicated to the customer.

In case of an obvious technical or pricing error, we reserve the right to correct the error and, where legally permissible, cancel the affected order and provide an appropriate refund.

11. Offers and Promotional Codes

Promotional offers, discount codes and campaigns may be subject to additional conditions, including:

• Validity period
• Minimum order value
• Product/category restrictions
• Maximum discount
• One-time or limited usage
• Customer/account restrictions

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

Atavi reserves the right to withdraw or modify promotional offers where permitted by law.

12. Payment

Payments may be processed through third-party payment gateways or payment service providers.

Atavi does not ordinarily receive or store complete debit-card, credit-card or banking credentials when payment is processed through a third-party payment gateway.

You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

If a payment is deducted but the order is not successfully created, the amount will generally be handled according to the payment gateway/bank settlement process and, where applicable, refunded to the original payment source.

13. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on the website or communicated at checkout.

Delivery timelines are estimates and may be affected by:

• Courier delays
• Weather conditions
• Public holidays
• Natural disasters
• Strikes or transport disruptions
• Incorrect/incomplete address
• Customer unavailability
• Remote or restricted delivery locations
• Other circumstances beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address and contact number.

If a shipment is returned because of an incorrect address, repeated delivery failure or customer unavailability, additional shipping charges or other applicable costs may apply before re-dispatch, where legally permissible.

14. Order Cancellation

Customers may request cancellation of an order before it has been dispatched by contacting Atavi through the available customer-support channels.

Once an order has been dispatched, cancellation may not be possible.

Because honey and hing are food products, cancellation and return requests after delivery are subject to the Return, Refund & Replacement Policy below.

Where cancellation is accepted after payment, the eligible amount will be refunded through the applicable payment method.

15. Return, Refund & Replacement Policy

Because honey, hing and other food products are consumable items, we generally do not accept returns or exchanges merely because a customer has changed their mind, ordered the wrong product, or does not like the taste, colour, aroma or natural consistency of a product.

However, this does not affect any rights or remedies available to consumers under applicable law.

We may provide replacement / refund where:

• The product received is damaged during transit.
• The product received is materially different from the product ordered.
• The wrong product or quantity was delivered.
• The package is received in a materially tampered, leaking or damaged condition.
• The product is defective or otherwise not fit for consumption.
• The product is expired at the time of delivery.
• There is another legitimate issue covered by applicable consumer or food-safety law.

To report an issue:

Please contact us as soon as reasonably possible after delivery and preferably within 48 hours of receiving the order.

Please provide:

• Order number
• Customer name and contact number
• Description of the issue
• Photographs/videos of the outer package
• Photographs/videos of the product
• Batch/lot number
• Relevant expiry/best-before information
• Any other information reasonably required to investigate the complaint

For food-safety complaints, please do not consume the product further and retain the product, packaging and batch information until we advise you otherwise.

Damaged Package

If the package appears visibly damaged, leaking or tampered with at the time of delivery, customers are encouraged to:

• Take photographs/videos before opening, where reasonably possible.
• Notify the delivery partner where appropriate.
• Contact Atavi immediately.

We will review the matter and provide an appropriate remedy where the claim is verified.

Wrong Product

If you receive a product different from the product ordered, please contact us with the order details and photographs. Subject to verification, we may arrange a replacement or refund.

Refunds

Approved refunds will generally be processed to the original payment method used for the transaction, subject to the payment gateway/bank processing timelines.

The time taken for the amount to reflect in the customer's account may depend on the relevant bank, card issuer, UPI provider or payment gateway.

Non-Returnable Situations

A return/replacement request may not be accepted where:

• The product has been opened, consumed or substantially used, except where the complaint relates to a genuine quality, safety, defect or incorrect-product issue.
• The issue is solely a change of mind.
• The customer ordered the wrong product or quantity.
• The product was improperly stored after delivery contrary to the instructions on the packaging.
• The complaint is based solely on normal natural variation in honey's colour, aroma, taste, thickness or crystallisation.
• Required evidence is not provided where reasonably necessary to verify the complaint.

Nothing in this policy is intended to exclude or restrict rights available to consumers under applicable law.

16. Exchange Policy

Due to the nature of food products, routine product exchanges are generally not available.

Where an exchange/replacement is legally required or approved because of a damaged, defective, incorrect or otherwise eligible product, Atavi may arrange a replacement of the same product or provide another appropriate remedy.

17. Damaged, Defective or Unsafe Product

Customer safety is our priority.

If you believe that a product may be unsafe, contaminated, spoiled, defective or otherwise unsuitable for consumption:

Do not consume the product.

Contact Atavi immediately with the order number, batch/lot information, photographs and other relevant details.

We may request the product and packaging to be retained for investigation, testing or regulatory purposes.

18. Storage Responsibility

Customers must store products according to the instructions printed on the product packaging.

Atavi is not responsible for deterioration caused by improper storage, exposure to unsuitable temperature/humidity, contamination after opening, or handling contrary to the product instructions.

19. Reviews and User - Generated Content

Where the website allows reviews, ratings, photographs or other user-generated content, you agree that:

• Your content must be genuine and based on your actual experience.
• You must not post unlawful, defamatory, abusive, misleading or fraudulent content.
• You must not impersonate another person.
• You must not post malicious software, spam or promotional content without authorization.

By submitting content to the website, you grant Atavi a non-exclusive right to use, reproduce, display or publish the content for legitimate business, marketing or customer-information purposes, subject to applicable law and our Privacy Policy.

Atavi reserves the right to remove content that violates these Terms or applicable law.

20. Intellectual Property

All content available on the Atavi website, including:

• Brand name and logo
• Product photographs
• Product descriptions
• Graphics
• Videos
• Text
• Website design
• Layout
• Illustrations
• Marketing material

is owned by or licensed to Atavi and/or its respective rights holders.

You may not copy, reproduce, modify, distribute, sell, publish or commercially exploit our content without prior written permission, except where permitted by applicable law.

21. Third-Party Services

Our website may use third-party services including:

• Shopify
• Payment gateways
• Shipping/courier partners
• Analytics services
• Marketing platforms
• Communication services
• Social-media integrations

Such third parties may process information according to their own terms and privacy policies.

Our Privacy Policy explains how Atavi handles personal information.

22. Third-Party Links

Our website may contain links to third-party websites or services.

Atavi is not responsible for the content, availability, security or privacy practices of third-party websites.

Customers should review the applicable terms and privacy policies before using third-party services.

23. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to the website or its systems.
• Interfere with website functionality.
• Use automated tools to scrape or collect website data without authorization.
• Submit fraudulent orders.
• Use stolen or unauthorized payment methods.
• Provide false information.
• Attempt to abuse promotional offers.
• Upload malicious code or content.
• Engage in activities that may harm Atavi, its customers or its service providers.

Atavi may take appropriate action against fraudulent or abusive activity.

24. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

Website availability may be affected by:

• Maintenance
• Technical failures
• Hosting issues
• Internet/network failures
• Cybersecurity incidents
• Third-party service interruptions
• Events beyond our reasonable control

25. Force Majeure

Atavi will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, epidemics, government restrictions, war, civil disturbances, strikes, transportation disruptions, technical failures or other force majeure events.

26. Limitation of Liability

To the extent permitted by applicable law, Atavi will not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including applicable consumer rights and remedies.

27. Consumer Rights

Nothing in these Terms is intended to take away, restrict or waive any mandatory rights or remedies available to consumers under applicable Indian law.

These Terms are intended to operate consistently with applicable consumer-protection, food-safety, e-commerce, packaging, labelling and other applicable laws and regulations.

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce transactions and require e-commerce entities to maintain appropriate consumer grievance mechanisms and provide prescribed information.

28. Grievance Redressal

For questions, complaints, order-related issues, refund requests or other concerns, customers may contact Atavi using the details below.

Grievance Officer / Customer Support

Name: [INSERT NAME]
Designation: Grievance Officer
Email: connaughtfoodsprivatelimited@gmail.com
Phone: +91 7217354495 / 7217354496 / 7217354498
Address: Connaught Foods Private Limited, Opp. ESAR Petrol Pump, Maruticity Road, Shamshabad Road, Agra, Uttar Pradesh – 282001, India.

Complaints will be acknowledged and addressed in accordance with applicable law.

For e-commerce entities, applicable rules provide for acknowledgement of consumer complaints within 48 hours and redressal within one month from receipt of the complaint.

29. Governing Law

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer-protection laws and the jurisdiction of competent consumer forums/authorities, disputes arising from the use of the Services or purchase of products shall be dealt with by the competent courts/authorities having jurisdiction over the matter.

30. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the extent necessary, while the remaining provisions shall continue to remain in effect.

31. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return/Refund Policy and any other policies specifically applicable to the Services, constitute the terms governing your use of the Atavi website and purchase of products.

32. Contact Us

If you have any questions regarding these Terms, your order, products, returns, refunds or complaints, please contact us:

ATAVI
A Brand of Connaught Foods Private Limited

📞 +91 7217354495 | +91 7217354496 | +91 7217354498
📧 connaughtfoodsprivatelimited@gmail.com
📍 Opp. ESAR Petrol Pump, Maruticity Road, Shamshabad Road, Agra, Uttar Pradesh – 282001, India

FSSAI License/Registration No.: [INSERT NUMBER]

Last Updated: September 11, 2026