Welcome to Atavi

These Terms and Conditions outline the rules and regulations for the use of Atavi’s website and products, including natural honey, hing (asafoetida), and related food items.

By accessing this website and purchasing products from Atavi, you accept these Terms and Conditions in full. Do not continue to use Atavi’s website if you do not agree with all the terms stated on this page.

General Information

Atavi is committed to providing premium quality natural honey, gluten-free hing, and other food products made with carefully selected ingredients and hygienic packaging standards.

All products sold by Atavi are intended for personal consumption only and should be used according to the instructions provided on the packaging.

Product Information

We strive to ensure that all product descriptions, images, prices, and details displayed on our website are accurate and updated. However:

  • Product color, texture, or consistency may slightly vary due to natural ingredients.

  • Honey may naturally crystallize over time, which does not affect its purity or quality.

  • Hing aroma and texture may vary depending on storage conditions and batch processing.

Atavi reserves the right to modify product details, pricing, packaging, or availability without prior notice.

Orders & Payments

By placing an order with Atavi, you agree that:

  • All information provided by you is accurate and complete.

  • Orders are subject to product availability and payment confirmation.

  • We reserve the right to refuse or cancel any order due to pricing errors, suspicious activity, or stock limitations.

Payments must be completed through approved payment methods available on our website.

Shipping & Delivery

Atavi aims to process and dispatch orders within the estimated timeframe. However:

  • Delivery timelines may vary depending on location and courier services.

  • Delays caused by natural events, transport issues, or third-party logistics are beyond our control.

  • Customers must provide accurate delivery details to avoid failed deliveries.

Shipping charges, if applicable, will be clearly mentioned during checkout.

Returns & Refunds

Due to the nature of food products, returns and exchanges are accepted only under the following conditions:

  • The product received is damaged, leaked, expired, or incorrect.

  • The issue is reported within 48 hours of delivery with proper photo/video proof.

Refunds or replacements will be processed after verification by our support team.

Products opened, used, or damaged after delivery are not eligible for return.

Storage Instructions

For best quality and freshness:

Honey:

  • Store in a cool and dry place.

  • Keep away from direct sunlight.

  • Do not refrigerate unless necessary.

Hing:

  • Store in an airtight container.

  • Keep away from moisture and humidity.

  • Use a dry spoon for handling.

Improper storage may affect product quality, aroma, or texture.

Health Disclaimer

Atavi products are made using quality ingredients; however:

  • Individual allergic reactions may vary.

  • Customers should check ingredient details before consumption.

  • Honey is not recommended for infants below 1 year of age.

  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

Please consult a healthcare professional if you have allergies or medical concerns.

Intellectual Property

Unless otherwise stated, all content on this website including logos, product images, graphics, text, and designs are the intellectual property of Atavi.

You must not:

  • Copy or reproduce website content without permission

  • Use Atavi branding or images for commercial purposes

  • Republish product images or descriptions without authorization

User Comments & Reviews

Users may post reviews, comments, or feedback on our website or social platforms.

By submitting content, you agree that:

  • The content does not contain offensive, false, defamatory, or unlawful material.

  • You grant Atavi permission to use, display, and share the content for promotional purposes.

Atavi reserves the right to remove inappropriate comments or reviews without notice.

Limitation of Liability

Atavi shall not be held liable for:

  • Any indirect or incidental damages arising from product use

  • Delays in delivery caused by third-party services

  • Misuse or improper storage of products after delivery

All products and services are provided subject to availability and applicable laws.

Privacy Policy

Customer information collected during orders or inquiries is used only for order processing, customer support, and service improvement.

We do not sell or misuse personal customer information.

Changes to Terms

Atavi reserves the right to update or modify these Terms & Conditions at any time without prior notice.

By continuing to use our website or purchase our products, you agree to the updated Terms & Conditions.

Terms & Conditions